Sapphire Vehicle Services is using Truckfile workshop management software not just to cut paperwork and boost efficiency – but to win new business too.
Sapphire is introducing Truckfile across its national network of independent, all-makes workshops and is using the system’s benefits as part of its pitch to potential customers.
“It’s a win-win situation for us,” said Sapphire Group Commercial Director Grant Tadman.
“We’re always looking for ways to work with like-minded partners to add simplicity to the way we operate. Using Truckfile makes life smoother for our technicians and managers, because the recording of work completed is so quick and easy – that in turn means we can pass on cost and time savings to our customers, which is something we consistently strive to do.
“But there’s another two-way benefit too,” he continued. “We can now include Truckfile as part of our offering to new customers. If any operator signs up to a maintenance agreement with Sapphire, they can have access to Truckfile as part of the package. That’s an attractive proposal for the customer and a great selling tool for our business.”
Truckfile’s systems allow all records to be created and updated in real time by technicians as they complete each job, using computer terminals, hand-held tablets – or, in the latest development, even voice-activated software. Details are securely stored and easily retrieved. Nothing is ever mislaid, everything is automatically filed in the right place and is always accessible with a few key strokes.
“Our technicians have adapted to the system very quickly,” said Mr Tadman. “The hand-held tablets are very intuitive and they can also use the same equipment to take and attach photographs if necessary. The process makes the crucial task of ensuring compliance for us and our customers very straightforward.
“Truckfile is a great aid for me, and our Depot Managers, too. It gives a comprehensive picture of what’s going on at each of our 19 sites across the UK. Managers can easily keep tabs on every job going through their workshop and find any specific detail on any particular vehicle quickly, without having to leave their desks. All the information our customers need for their own records is securely stored and made easily accessible for them, which allows us to help them operate at maximum efficiency.
“We’ve been rolling out introduction of the system across our network over the last 12 months and will achieve full coverage soon. We’re confident this be a significant benefit to our teams and the operators who use our services, and we’re already to talking to potential new customers about the advantages this partnership of Sapphire and Truckfile can bring to the table.”
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